Natalie Sims

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Resume

I'm a design leader with 15 years of experience building human-centered solutions for complex systems.

At NASA's Jet Propulsion Lab, I architect the human side of robotic deep space missions, designing processes and interfaces to make interplanetary spacecraft operations feel intuitive to the people 200 million miles away. 

Previously, I led design and research teams in partnership with cross-functional government stakeholders and community members to improve public service delivery in New York City.



The following case studies are currently under construction – reach out for more information.

• NASA Jet Propulsion Lab
• Public Policy Lab
• Design & Creative Direction
• Past Life

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Public Policy Lab

Transforming Public Service Delivery Through Human-Centered Design

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As Head of Design, I led the organization’s design practice through the full spectrum of human-centered service design, managing a team of designers and researchers across multiple government and community partnerships and overseeing end-to-end design processes from research planning through piloting.


Responsibilities:

• Design operations
  
• Service design
  
• Qualitative research and feildwork
• etc
  
• etc
  
• etc
  
• etc
  
• etc
  

2018 – 2022

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